Problem: Merge-Pending icon/status is not going away

Symptoms

• When viewing the ‘Candidates-Added’ list you see a red icon next to each candidate in the list as shown in screenshot below:

• Multiple entries for same candidates are visible in the ‘Added’ list with identical details.

Version
Talenture RS Wx and higher.

Operating System Platform
All supported OS platforms.

Status
Resolved

Possible Causes & Solutions

• The auto-merging of candidates has been disabled at the Talenture RS server end.
  
  Solution: Re-enable candidate merging for the database. Please refer to the document Fixing the Merge-Pending Status of Talenture RS Candidate Database to learn how to do this.   
  
  

More Information
Talenture RS auto-merges all incoming candidates in the database to resolve duplicacy and merge updated details. The auto-merging is disabled by Talenture RS when there is manual entry of candidate details in Talenture RS, for e.g. , if you’ve manually added/modified candidate details.

You then need to perform the actions listed in the Possible Causes & Solutions section above to fix the problem.

Related Resources