Forwarding email from multiple email accounts to the main email account linked to the PSAN Outlook Addin may degrade the performance of the resume transfer process.
1.1. When you forward email from multiple email accounts to your common account linked with the Outlook Addin then you may experience reduced performance in message processing.
This occurs as a result of automatic backend performance management policy triggered due to high demand from users. The backend system will then enforce a parsing cycle that will ensure that the higher volume of messages does not choke the parsing services.
Hence to ensure optimal performance of message processing via the Outlook Addin it is suggested that forwarding of messages from multiple email accounts to the main account be avoided.